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” content_phone=”<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”22px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins||||||||” text_font_size=”40px” text_line_height=”1.1em” header_2_font=”Poppins||||||||” header_2_font_size=”32px” text_orientation=”right” custom_margin=”70px|||||” global_colors_info=”{}”]<\/p>\n
Customer
Satisfaction Index
(CSI)<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins||||||||” text_orientation=”justified” hover_enabled=”0″ global_colors_info=”{}” text_font_size=”20px” sticky_enabled=”0″]<\/p>\n
This survey aims to measure the needs and opinions of customers regarding faculty services. It also includes suggestions for improving the quality and effectiveness of the service delivery system to customers.<\/p>\n
This survey is conducted twice a year to ensure customer feedback remains up-to-date and relevant. Phase 1 takes place from January to June, while Phase 2 runs from July to December. Through these regular evaluations, the faculty can continuously assess customer needs and enhance the quality and effectiveness of service delivery.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”6px|||||” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_gallery gallery_ids=”920″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_gallery][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins|700|||||||” text_font_size=”30px” text_line_height=”1.1em” custom_margin=”272px|||||” text_font_size_tablet=”30px” text_font_size_phone=”30px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Phase 2: CSI survey
July – Dec 2025<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins|700|||||||” text_font_size=”30px” text_line_height=”1.1em” custom_margin=”79px|||||” hover_enabled=”0″ text_font_size_tablet=”30px” text_font_size_phone=”30px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}” locked=”off” sticky_enabled=”0″]<\/p>\n
Phase 1: CSI survey
Jan – June 2025<\/p>\n
<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.4″ _module_preset=”default”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” column_structure=”2_3,1_3″][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”2_3″ theme_builder_area=”post_content”][et_pb_gallery _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” gallery_ids=”1155,1156″ fullwidth=”on” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_gallery][\/et_pb_column][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”1_3″ theme_builder_area=”post_content”][et_pb_button button_text=”CSI REPORT 2024 (PHASE 1)” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_border_width=”0px” button_icon=”||divi||400″ custom_margin=”122px||||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” button_font=”Poppins||||||||” sticky_enabled=”0″ custom_padding=”|||0px|false|false”][\/et_pb_button][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins||||||||” custom_margin=”-26px|||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” link_option_url=”https:\/\/drive.google.com\/file\/d\/1MH1XYiqoFA8Wg7nubwsFV3WPe-UPqeBj\/view?ts=68ac1130″ link_option_url_new_window=”on” sticky_enabled=”0″ text_font_size=”20px”]<\/p>\n
January – June 2024<\/p>\n
[\/et_pb_text][et_pb_button button_text=”CSI REPORT 2024 (PHASE 2)” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_border_width=”0px” button_icon=”||divi||400″ custom_margin=”73px||||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” button_font=”Poppins||||||||” custom_padding=”|||0px|false|false” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_button][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins||||||||” custom_margin=”-26px|||||” global_colors_info=”{}” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ link_option_url=”https:\/\/drive.google.com\/file\/d\/1zFygQeeTWvEnjGysPBpTxCeO-vC1NYot\/view?ts=68ac1143″ text_font_size=”20px”]<\/p>\n
July – December 2024<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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