QUALITY MANAGEMENT SYSTEM
Commitment to continuous improvement.
The official QMS hub of the Faculty of Civil Engineering, UTM — where quality policy, procedures and audit documents are managed in one trusted place.
Staff & Auditor Access
Access controlled QMS documents, procedures, forms and audit records.
Authorized persons only
FIND WHAT YOU NEED
Who are you visiting as?
Two clear paths, so everyone gets to the right information faster.
VISITOR & STUDENT
Learn how the faculty upholds quality and share your feedback.
–> Vision, mission & quality policy
–> Activities & events
–> Customer Satisfaction Index (CSI) survey
–> Faculty organization chart
Staff & Auditors
Learn how the faculty upholds quality and share your feedback.
–> Quality manual & procedures
–> Forms & templates
–> Audit records & reports
–> Document control
ABOUT QMS
What drives our quality
Our direction at a glance — vision, mission, motto and quality policy.
VISION
To be a world-class education and research centre in Civil Engineering.
MISSION
To spearhead excellence in academic and technology development through creativity.
MOTTO
“Always Ahead”
QUALITY POLICY
To be a world-class education and research centre in Civil Engineering.
QUALITY OBJECTIVES
Seven objectives, one commitment
01
Produce quality graduates through an integrated curriculum that meets market requirements.
02
Enhance and provide professional service in Civil Engineering.
03
Expand strategic partnerships between the university and industry.
04
Enhance research output and the quality of writing.
05
Enhance the planned continuing education system.
06
Enhance skills and professional human capital development.
07
Embrace an effective team-work culture in a conducive environment.
Continual improvement across every process, every year.
CSI SURVEY 2026
Your voice shapes our quality
Take part in the Customer Satisfaction Index survey and help us improve our services, facilities and programmes.
