{"id":299,"date":"2026-02-14T14:24:53","date_gmt":"2026-02-14T14:24:53","guid":{"rendered":"https:\/\/civil.utm.my\/it\/?page_id=299"},"modified":"2026-02-18T04:29:31","modified_gmt":"2026-02-18T04:29:31","slug":"laporan-aduan-unit-sokongan-it","status":"publish","type":"page","link":"https:\/\/civil.utm.my\/it\/laporan-aduan-unit-sokongan-it\/","title":{"rendered":"laporan aduan unit sokongan IT"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe loading=\"lazy\" width=\"1280\" height=\"750\" src=\"https:\/\/lookerstudio.google.com\/embed\/reporting\/1d9a4c31-dcd2-4b9e-a23e-06719a831478\/page\/pd4nF\" frameborder=\"0\" style=\"border:0\" allowfullscreen sandbox=\"allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-popups allow-popups-to-escape-sandbox\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; header_3_font=&#8221;Poppins||||||||&#8221; text_font=&#8221;Poppins||||||||&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Mengenai Dashboard Ini:<\/h3>\n<p>Dashboard ini merupakan platform visualisasi data rasmi bagi memantau prestasi dan kapasiti perkhidmatan Unit Sokongan IT, Fakulti Kejuruteraan Awam (FKA). Ia dibangunkan bertujuan untuk meningkatkan ketelusan operasi, mengoptimumkan agihan tugasan staf, serta mengenal pasti trend keperluan teknikal warga fakulti secara <i data-path-to-node=\"3\" data-index-in-node=\"339\">real-time<\/i>. Data yang dipaparkan merangkumi analisis jam bekerja (man-hours), kategori sokongan teknikal, dan status keberkesanan penyelesaian isu digital selari dengan hala tuju <b data-path-to-node=\"3\" data-index-in-node=\"517\">Transformasi Digital UTM<\/b>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mengenai Dashboard Ini: Dashboard ini merupakan platform visualisasi data rasmi bagi memantau prestasi dan kapasiti perkhidmatan Unit Sokongan IT, Fakulti Kejuruteraan Awam (FKA). Ia dibangunkan bertujuan untuk meningkatkan ketelusan operasi, mengoptimumkan agihan tugasan staf, serta mengenal pasti trend keperluan teknikal warga fakulti secara real-time. Data yang dipaparkan merangkumi analisis jam bekerja (man-hours), kategori sokongan teknikal, [&hellip;]<\/p>\n","protected":false},"author":2614,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-299","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/pages\/299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/users\/2614"}],"replies":[{"embeddable":true,"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/comments?post=299"}],"version-history":[{"count":4,"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/pages\/299\/revisions"}],"predecessor-version":[{"id":307,"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/pages\/299\/revisions\/307"}],"wp:attachment":[{"href":"https:\/\/civil.utm.my\/it\/wp-json\/wp\/v2\/media?parent=299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}