The Human Capital Management (HCM) function includes a variety of activities, and key among them is deciding what staffing needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring personnel and management practices conform to various policies and regulations. Activities also include managing employee benefits and compensation, employee records and personnel policies. They always ensure that employees have and are aware of personnel policies which conform to current regulations. These policies are often in the form of employee manuals, which all employees have.

Facility Management services are sometimes considered to be divided into hard services and ‘soft services’; hard services includes such things as ensuring that a building’s air conditioning is operating efficiently, reliably, safely and legally; soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians). It is the role of facility management to ensure that everything is available for the other staff in an organization to do their work.